Youth Innovation Project Lead

What did we do

I run a Youth Innnovation Project at Citizens Advice Redbridge, which aims to increase access to advice for young people (particularly those who are vulnerable) in Redbridge.

Contact: Imogen Edge, Citizens Advice Redbridge (

The place is called:






Tell us your advice on doing participation activities –
what worked well, what you enjoy, what is inclusive?

– we set up a representative youth forum of young people in Redbridge to advise us on improving our advice system for young people
– we have given young people volunteering opportunities on the project, including graphic design, legal research, marketing research and social media working group participation
– we have created four positions for young people on Universal Credit in communications, research and advocacy, training and advising roles
– we have done extensive data and interview research into improving our outreach and engagement with young people in our community
– we were aided in all of this by the Child Friendly Redbridge initiative which helped promote and put us in contact with relevant partners in the community

  • evidence

  • impact

    What do you try to change?

    - we are applying for grants to find a package/workshop sessions to provide financial management resources to vulnerable (first, then other) young people in Redbridge who have expressed a need for this help - we are exploring making our service hours more flexible - we are recruiting Kickstarters with a view to better outreach into the community and to have a young person full-time to advise any young clients

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